Terms and Conditions
ClearFlow Consulting Last updated: April 2026
These Terms and Conditions ("Terms") govern the provision of consulting services by ClearFlow Consulting ("ClearFlow", "we", "us", "our") to clients ("Client", "you"). By engaging ClearFlow's services, you agree to be bound by these Terms.
1. Services
1.1 ClearFlow provides business process consulting and audit services, including but not limited to process analysis, workflow mapping, bottleneck identification, and operational improvement recommendations.
1.2 The scope of each engagement is defined in a written scope of work agreed between ClearFlow and the Client prior to commencement. No work will begin until the scope of work has been confirmed.
1.3 Deliverables are provided in PDF format and, where applicable, as editable documents (Word, Excel, or PowerPoint). The specific formats for each engagement are set out in the scope of work.
1.4 Delivery timelines are estimates based on the agreed scope and the timely provision of required materials by the Client. ClearFlow will use reasonable endeavours to meet agreed timelines. Timelines may be extended where the Client fails to provide requested materials within a reasonable time.
1.5 ClearFlow reserves the right to decline or withdraw from an engagement if the Client's conduct is unreasonable, if the required materials are not provided, or if the engagement scope materially changes from what was agreed.
2. Payment
2.1 Payment is structured as follows: a deposit of 50% of the total engagement fee is due upon confirmation of the engagement; the remaining 50% is due upon delivery of the final deliverable.
2.2 Invoices are payable within 7 days of the invoice date. ClearFlow will issue invoices by email to the address provided by the Client.
2.3 ClearFlow reserves the right to suspend work on an engagement where payment is overdue by more than 7 days.
2.4 All fees are stated in pounds sterling (GBP) and are exclusive of VAT where applicable.
2.5 ClearFlow reserves the right to adjust pricing for future engagements. Pricing confirmed in a scope of work will not change during that engagement.
3. Refunds and Cancellations
3.1 The deposit paid upon engagement confirmation is non-refundable once work has commenced. Work is deemed to have commenced upon ClearFlow's written acknowledgement of receipt of the deposit and the Client's materials.
3.2 If the Client cancels an engagement before work has commenced, ClearFlow will refund the deposit in full within 14 days.
3.3 The final payment is non-refundable once the deliverable has been delivered to the Client.
3.4 ClearFlow does not offer refunds on the basis of the Client's disagreement with the findings or recommendations contained in the deliverable. Consulting opinions are professional judgements, not guarantees of outcome.
3.5 If ClearFlow is unable to complete an engagement due to circumstances within its reasonable control, a pro-rata refund of any fees paid for undelivered work will be issued.
4. Confidentiality
4.1 ClearFlow treats all Client information, materials, data, and business details as strictly confidential.
4.2 ClearFlow will not disclose Client information to any third party without the Client's prior written consent, except where required to do so by law or regulation.
4.3 ClearFlow's personnel and any sub-contractors engaged in connection with an engagement are bound by equivalent confidentiality obligations.
4.4 The Client acknowledges that ClearFlow may retain anonymised and aggregated insights derived from engagements for the purpose of developing its methodology, provided no Client-identifying information is used or disclosed.
4.5 These confidentiality obligations survive termination of the engagement for a period of five years.
5. Intellectual Property
5.1 All deliverables produced by ClearFlow for the Client become the property of the Client upon receipt of full payment of all fees due.
5.2 ClearFlow retains ownership of its proprietary methodology, frameworks, simulation models, templates, and any pre-existing intellectual property used in the delivery of services ("ClearFlow IP"). Nothing in these Terms transfers ownership of ClearFlow IP to the Client.
5.3 ClearFlow grants the Client a non-exclusive, perpetual licence to use ClearFlow IP embedded in the deliverables solely for the Client's internal business purposes.
5.4 The Client may not reproduce, distribute, or commercialise ClearFlow's methodology or frameworks without prior written consent.
6. Limitation of Liability
6.1 ClearFlow's total liability to the Client in connection with any engagement, whether arising in contract, tort (including negligence), or otherwise, shall not exceed the total engagement fee paid by the Client in respect of the engagement giving rise to the claim.
6.2 ClearFlow shall not be liable for any indirect, consequential, special, or punitive losses, including but not limited to loss of profit, loss of revenue, loss of data, or loss of business opportunity, even if ClearFlow has been advised of the possibility of such losses.
6.3 ClearFlow's recommendations are professional opinions based on the information provided by the Client. ClearFlow does not guarantee specific outcomes or results from the implementation of its recommendations.
6.4 Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
7. Client Responsibilities
7.1 The Client is responsible for providing accurate, complete, and timely information, data, and materials necessary for ClearFlow to perform the services.
7.2 The Client warrants that it has the right to share any materials provided to ClearFlow and that doing so does not infringe the rights of any third party.
7.3 Implementation of any recommendations is solely at the Client's discretion and risk. ClearFlow is not responsible for the results of implementing or failing to implement its recommendations.
8. Data Protection
8.1 ClearFlow processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
8.2 Personal data provided by the Client is processed solely for the purpose of delivering the agreed services and managing the Client relationship.
8.3 ClearFlow does not sell, rent, or otherwise transfer personal data to third parties for marketing purposes.
8.4 The Client may request access to, correction of, or deletion of their personal data by contacting ClearFlow at hello@clearflowconsulting.io.
8.5 For full details of how ClearFlow handles personal data, please refer to our Privacy Policy.
9. Governing Law and Disputes
9.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
9.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
9.3 Before commencing formal legal proceedings, each party agrees to attempt to resolve any dispute through good-faith negotiation for a period of not less than 30 days.
10. General
10.1 These Terms constitute the entire agreement between the parties in relation to the subject matter hereof and supersede all prior agreements, representations, and understandings.
10.2 ClearFlow reserves the right to update these Terms from time to time. Updated Terms will be published at clearflowconsulting.io/terms. Continued use of ClearFlow's services after publication of updated Terms constitutes acceptance.
10.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
10.4 No failure or delay by ClearFlow in exercising any right shall operate as a waiver of that right.
11. Retainer Engagements
11.1 ClearFlow offers retainer arrangements under three tiers: Monitoring, Active, and Embedded. The scope and inclusions of each tier are set out in the retainer agreement or order form provided to the Client at the time of sign-up.
11.2 Retainer fees are billed monthly in advance. The first payment is due prior to commencement of retainer services, and subsequent payments are due on the same calendar date each month thereafter.
11.3 All retainer fees are stated in pounds sterling (GBP) and are exclusive of VAT where applicable. Invoices are issued by email and are payable within 7 days of the invoice date. ClearFlow reserves the right to suspend retainer services where a payment remains overdue by more than 7 days.
11.4 Either party may terminate a retainer arrangement by giving not less than 30 days' written notice to the other party. Notice must be given by email to the address on record. The retainer will continue in full during the notice period, and any fees due for that period remain payable.
11.5 Where a retainer is cancelled during a period for which fees have already been paid in advance, ClearFlow will provide retainer services through to the end of that paid period. No partial refund of the monthly fee will be issued in respect of any unused days within a paid period, unless otherwise agreed in writing.
11.6 Any work materially in progress at the point of cancellation (for example, a monitoring review or advisory output that ClearFlow has commenced but not yet delivered) will be completed and delivered to the Client within a reasonable time following the end of the notice period, provided it falls within the agreed scope of the retainer tier.
11.7 Retainer services are limited to the ongoing activities described in the applicable tier, including process monitoring, operational advisory, and access to ClearFlow personnel as specified, and do not include the delivery of new standalone audit reports or project-based deliverables unless these have been separately agreed and quoted in writing.
11.8 ClearFlow may vary the scope or fees applicable to a retainer arrangement by giving not less than 30 days' written notice to the Client. If the Client does not wish to accept the revised terms, the Client may terminate the retainer in accordance with clause 11.4. Continued use of retainer services after the date the revised terms take effect constitutes acceptance of those terms.
Contact
For any questions regarding these Terms, please contact:
ClearFlow Consulting 86-90 Paul Street, London EC2A 4NE Email: hello@clearflowconsulting.io Website: clearflowconsulting.io